We get it.
You’re not a huge enterprise with entire departments to manage digital change.
You’re running a growing business, or you’re part of a small in-house team making big things happen with limited time and resources.
The pressure to “do something with AI” is real, but it needs to make sense. It needs to be safe. It needs to deliver.
The real question is:
As an SME business owner or part of a small inhouse team, you’ve likely got a lot on your plate and struggling to find time to achieve it all. Caught up in the day-to-day operations. Right now, that sexy stuff looks too far away.
At the heart of our approach is a focus on your people. We collaborate with you to craft a bespoke framework, ensuring both your business and employees fully benefit from Microsoft 365.
We carefully assess your business needs and work closely with you to develop a tailored strategy for effectively implementing Microsoft 365 Copilot, ensuring it aligns with your goals and maximises productivity.
Our team can conduct a thorough audit and provide expert advice on your data security and governance, minimising disruption and ensuring a seamless integration with your existing platforms and systems.
We provide training sessions for all levels of users focused on their job roles and daily workflow providing understanding and how to prompt correctly to gain most value.
Copilot Studio by Microsoft is a powerful tool designed to enhance customer engagement and optimise internal operations. Whether it’s responding to customer queries or automating access to information, it’s AI capabilties can be adapted to suit a variety of business requirements.
Appetite for Business can help you to identify and prioritise your use cases which can add value to your business and help your team get to the right answer faster, less second guessing and fewer bottlenecks.
Use AI-driven insights to make faster, data-backed decisions, generate instant reports, and identify trends across your business.
Copilot Agents can automatically track leads, draft tailored responses, and ensure customer queries are handled with speed and accuracy.
Streamline recruitment with AI-powered candidate screening, draft policies, and improve employee engagement with automated insights. Copilot agents can be used in the onboarding process, answer HR questions and provide instant support.
Copilot Agents can enhance employee and customer service, with agents for routine enquiries, automatically track leads, draft tailored responses, retrieve information from internal knowledge bases and ensure customer queries are handled with speed and accuracy.
AI copilots can help customer inquiries, provide support, and streamline service delivery. These copilots can automate ticket creation and log unresolved queries for further review. They can also troubleshoot common issues and escalate more complex issues. Freeing up IT staff for more critical issues.
Automate financial forecasting, analyse budgets in real time, and use Copilot Agents to connect data across different systems for better decision-making.
Ensure compliance with company policies by using AI copilots to guide employees through complex regulatory requirements and company procedures, particularly useful in highly regulated industries.
Cyber threats are evolving, with attackers utilising AI to execute faster and more efficiently. Staying ahead is increasingly challenging. Microsoft Copilot for Security empowers your team to analyse vast amounts of cybersecurity data at unprecedented speed, enabling quicker response times to threats whilst also ensuring your security and compliance standards are set for Copilot to operate securely.
Are you ready to elevate your security measures?
Our Art of the Possible session showcases real-world use cases of Microsoft Copilot to help you envision how it can enhance efficiency, automate tasks, and drive smarter decision-making across your business.
Are you ready to reimagine how work gets done?
✅ Discover how Copilot Agents can automate entire workflows—not just individual tasks—freeing up time across departments.
✅ Explore real-life examples of agents handling repetitive processes, surfacing insights, and improving operational flow.
✅ Understand how to safely implement agents into your environment while maintaining control and visibility.
Let’s talk about how Copilot Agents could support your team—so you’re not just working harder, you’re working smarter.
Copilot Agents take Microsoft 365 Copilot to the next level—working in the background to automate workflows, connect data, and carry out complex processes on your behalf.
Think of them as proactive digital team members that help your people focus on high-value work.
✅ Readiness (Week1)
✅ Introduction (Week 1)
✅ Prepare (Week 2-3)
✅ Educate (Week 4-5)
✅ Delivery (Week 5-6)
✅ Adoption (Week 6-7)
✅ Monitoring and Optimisation Support (Week 8 – Onwards)
It varies dependant upon the size of your business and your specific requirements. Typically a few days to a few weeks.
Microsoft Copilot is designed with robust data privacy and security measures in place. It adheres to Microsoft’s stringent privacy standards, ensuring that your data is protected and used responsibly. Copilot also includes features to help you manage compliance and data protection requirements.
Of course, we typically work collaboratively with you to understand your unique requirements and tailor our solutions to meet you needs.
We can offer ongoing support to ensure your AI solutions continue to perform optimally.
Previously called Power Virtual Agents
Microsoft Copilot Studio helps you create your own AI assistant—without needing to be a tech expert.
These smart assistants (called “copilots”) can chat with people, answer questions, and help with everyday tasks. You can use them to support customers, save time on repetitive jobs, or make your team’s work easier.
✅ Easy to set up – no coding needed
✅ Works with Microsoft tools like Outlook, Teams, SharePoint, and more
✅ Connects to other platforms too, like Salesforce and Google Sheets
✅ Built-in insights to help you see how it’s working
It’s a simple way to get things done faster and free up your team for what matters most.
As part of our engagement we carry out a security readiness assessment to ensure that you data is protected from unaothorised access and breaches. We prioritize data security and comply with all relevant regulations.
Copilot only accesses data that is secure within your environment, meaning that no data will be used to retrain and therefore become public. But like with any AI tool its important that your internal data is secured correctly.
Appetite for Business have a team of professional friendly people with the understanding and awareness of how to deliver AI into your business safely and successfully.
Implementing Microsoft Copilot Studio can take from a few days to a few weeks, depending on the complexity and specific requirements of your project. The process involves four key stages:
Overall, the timeline is flexible to accommodate different project complexities and needs.
Microsoft Copilot Studio can connect to a wide range of services and applications through Power Platform connectors. It supports integration with various Microsoft services, including Office 365, SharePoint, Dynamics 365, and Microsoft Dataverse. It can also connect to third party applications e.g. Salesforce, Google Sheets, and many others. The list of connectors is continually expanding as Microsoft updates and adds new connectors to accommodate diverse integration needs. Copilot Studio can also connect to custom APIs and web services.
Microsoft Copilot Studio is free when used within Microsoft Teams. For external deployments on platforms such as websites, intranets, or SharePoint, the cost is £164.40 per month for 25,000 messages, which equates to approximately £0.0066 per message.
Join our free 90-minute briefing to see how Microsoft 365 puts AI to work for your business. Discover how to run securely from anywhere with a smart, cloud-based solution built for hybrid work.
We’ll also show you how to prepare for Copilot in Microsoft 365—unlocking a more secure, productive workplace.
