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Various alterations to the Build resulted in go live being delayed by Eisai. We ultimately had less than 4 weeks to put in place a schedule to deliver on a fast-paced global rollout and work with a European team to deliver against the Information, communication and technology (ICT) plan. We were able to flex our approach to meet these needs by adapting our development and rollout procedures, including targeting shorter courses of cohorts to fit in with business operations.
We developed and provided ‘Own your own learning’ adoption courses, helpdesk training and a Champions Programme course with quizzes, games and lots of interaction to encourage participation. We delivered a Global Rollout Learning provision in local languages to ensure embedded and sustainable knowledge capture. Users were supported in their learning with engaging and visual guides, videos and best practice.
Ultimately, we visited more than 16 company locations in 5 weeks – bringing us into direct contact with almost 1500 users. We went to offices and hotels including interacting with workers on the road, demonstrating that users in all roles and locations mattered. Highly visual simple online user guides (documentation and video based) were deployed. They were made available in different languages meaning that all users, regardless of location or role, were able to log on and explore the training. These were also available for three different interfaces, laptop, tablet and phone. We have helped to develop a ‘change champion’ network strategy to promote ongoing programme activities. These are handled as show and do sessions to support end users as they went through the transition, embed the new ways of working, and develop behaviours aligned to refreshed software.
We upskilled the helpdesk and key champions in advance of the training. This reduced helpdesk calls and our experienced and committed learning consultants were able proactively to troubleshoot ‘getting-started’ issues, give advice and ensure people were able to switch over rapidly. Ongoing monthly training workshops have been put in place to help maintain sustainability and match the evolving roadmap of Microsoft 365 to the ecosystem in Eisai. These sessions regularly are attended by 100 plus users on each session.
Our agility in providing the training on a tight schedule meant that the project was completed on time. Very positive testimonials were provided from key project stakeholders, as seen in the example below. Ninety-five percent attendees were engaged and wanted to keep learning put what they had learned into practice. Following the initial training engagement we are now continuing to work with them on other aspects of the 365 system providing advisory, training and development services.
Whatever, your situation we can help you to de-risk and accelerate your M365 adoption.
Small team? At capacity? Don’t know where to start? Work with us and always be in the know with data at your fingertips. Save yourselves the stress so you can digitally transform your organisation and processes. Hold on to and develop talent. Identify areas for more efficiency. Stay secure and compliant and move the business forward.
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With experience and clients across a wide range of sectors and industries, we understand the challenges you face.
We have core domain experience in this area, providing solutions that have transformed the way our customers manage their businesses and use their data to extract maximum value.
We know how important it is to support construction companies who want to rapidly digitize their processes to support off site workers and remove manual processes, avoid delays, and drive project efficiencies.
We have been trusted by customers to streamline and secure operations and develop bespoke responsive apps within Microsoft 365 to increase productivity and deliver differentiating services.
We understand the pressure to streamline operations, reduce costs and increase efficiency. Appetite provide M365 development and support services to improve efficiency and QHSE audit and compliance.
From regularly working with pharma organisations, we understand the challenges to support collaboration, productivity, and paper lite initiatives to streamline processes, increase visibility and comply with regulations.
We are on the UK Government G-Cloud framework. We can support you with process transformation, employee engagement and digital working practices with a variety of solutions.
From advisory and best practice around large digital transformation programmes to out of the box and bespoke digital solutions we can help you adopt modern working practices.
Every penny counts. So, we help you do more with less, from licensing to better information access, tracking data for metrics and creation of dashboards all to ensure regulatory compliance.
Plan a Microsoft 365 strategy that lays the foundation for future growth, innovation and success.
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Customised Microsoft solutions designed to improve collaboration, automation and optimise efficiency.
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