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Untrained staff who were using MS Teams were creating multiple sites, not realising the correlation with SharePoint. There was also no understanding of what additional applications came as part of the 365 offering. To compound this, users were using other external products such as WhatsApp to share company information and communications. This meant there was no standardised toolset in place. This Shadow IT raised a real concern over auditability and reach of company information. It also meant that users were and being siloed without having clear sight of current policies or plans for example. Teams was turning into a sprawl with multiple channels, no clear governance or security access, and no direction as to which tool was right for which job.
Due to client budget considerations, we had to develop a cost effective solution which would support the business to achieve its project outcomes but also ensure all staff were upskilled.
The solution included a structured learning strategy, learning styles vary greatly between roles and there was also an offshore community to consider. We devised training around a range of techniques – including scenario based face to face and online video based learning, coaching, classroom and technical support. These were put in place for Super Users and some end users.
We created a network of local experts, we accelerated learning by developing SharePoint and Teams experts across their communities who could in turn provide additional training and support to end users. There were unexpected decisions which affected tools and timing. Our resilient team made use of what they could – in one instance creating video based learning for the offshore community in less than 24 hours to match the speed of crew changes.
As is our standard, we provided training solutions across the whole project life cycle:
• Training needs analysis.
• Course development and implementation.
• Online and face to face classes.
• Creation of e-learning and video-based learning snippets.
• Tailored training guides to ensure accessibility and address differing learning styles.
We completed the work within the proposed timescale and budget. A key objective was for the marketing team to have enough knowledge to educate others within the Sparrows organisation. As an outcome of this engagement the adoption of SharePoint and MS Teams has increased significantly in recent months and the marketing team overcame their concerns about rolling it out. The team also had easy to access tools and collateral to support key users in learning conversations.
The biggest shift was the deployment of MS Teams to support communications with the offshore workforce. These workers would not sit in front of a computer, so emails were ineffective. The mobile app helped keep them connected to each other and to the office. It has helped engagement of the workforce and the dissemination of important information to them.
Through our engagement, we achieved the following organisational step changes:
• Increased collaboration and idea sharing between small and large groups of people who are rarely in a room together has been transformational.
• Shift handovers are now optimised so offshore teams can come online and catch up to speed fast with events, identify open actions and connect with individuals to transfer these actions over which has increased decision making and response and reduced errors.
We achieved an increase in competency across the group which delivered on their initial investment in the M365 system and enabled them to develop efficiencies across the group. Our training beat industry benchmarks – 93% of users said it added value to the business.
A key objective was for the marketing team to have enough knowledge to educate others within the Sparrows organisation. As an outcome of this engagement the adoption of M355 increased significantly in recent months and the marketing team very overcame their concerns about rolling this out.
The biggest shift is that it has helped communications with the offshore workforce. They don’t’ sit in front of a computer, so emails were ineffective. The mobile app helps keep them connected to each other and to the office. It has helped engagement of the workforce and the dissemination of important information to them. Increased collaboration and idea sharing between small and large groups of people who are rarely in a room together has been transformational.
Whatever, your situation we can help you to de-risk and accelerate your M365 adoption.
Small team? At capacity? Don’t know where to start? Work with us and always be in the know with data at your fingertips. Save yourselves the stress so you can digitally transform your organisation and processes. Hold on to and develop talent. Identify areas for more efficiency. Stay secure and compliant and move the business forward.
Juggling with strategy and small in-house team? With a specialist partner like us we can help simplify management, achieve compliance and guide you on best practice governance and strategy, keeping data secure whilst giving people access to the insights they need.
Overseeing a global business? Let us help you go from data to insight to action. Free up cash flow by identifying efficiencies, removing legacy systems and removing bottlenecks. Increasing real time visibility, measuring metrics, mitigating risk and achieving better compliance and transparency.
Worrying about upskilling or reskilling your talent pipeline to meet changing technology needs and digital skills shortage? Let us help you to boost productivity, knowledge sharing and wellbeing in remote workers. Deliver a best-in-class employee experience from onboarding to offboarding. Provide better access to employee voices to guide, transform and evolve.
With experience and clients across a wide range of sectors and industries, we understand the challenges you face.
We have core domain experience in this area, providing solutions that have transformed the way our customers manage their businesses and use their data to extract maximum value.
We know how important it is to support construction companies who want to rapidly digitize their processes to support off site workers and remove manual processes, avoid delays, and drive project efficiencies.
We have been trusted by customers to streamline and secure operations and develop bespoke responsive apps within Microsoft 365 to increase productivity and deliver differentiating services.
We understand the pressure to streamline operations, reduce costs and increase efficiency. Appetite provide M365 development and support services to improve efficiency and QHSE audit and compliance.
From regularly working with pharma organisations, we understand the challenges to support collaboration, productivity, and paper lite initiatives to streamline processes, increase visibility and comply with regulations.
We are on the UK Government G-Cloud framework. We can support you with process transformation, employee engagement and digital working practices with a variety of solutions.
From advisory and best practice around large digital transformation programmes to out of the box and bespoke digital solutions we can help you adopt modern working practices.
Every penny counts. So, we help you do more with less, from licensing to better information access, tracking data for metrics and creation of dashboards all to ensure regulatory compliance.
Plan a Microsoft 365 strategy that lays the foundation for future growth, innovation and success.
Educate and empower your workforce with the skills to harness the full potential of Microsoft technologies.
Customised Microsoft solutions designed to improve collaboration, automation and optimise efficiency.
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