Customer Story

From legacy systems to future-proofed operations. How NHS Grampian successfully transformed with digital solutions.



NHS Grampian.


NHS Grampian is a UK NHS Foundation Trust providing healthcare services for people in Grampian and surrounding counties.



Org. Size



Technology Consulting.

Key Goals

In-House Team Upskilled

Long-Term Efficiences Unlocked

Improved Employee Experience

What became immediately apparent was that Appetite immediately understood our requirements early on and had the expertise and knowledge we needed to tap into. They provided that sounding board, calm assurance best practice advice that gave us confidence to ask for what we needed rather than what was being provided. We really appreciated their efforts to support us and own and resolve our challenges.
General Manager


NHS Grampian underwent a digital transformation initiative in collaboration with Microsoft and another partner to improve collaboration for their user base and put patient care back at the heart of the trust. However, this large-scale implementation had a short timeline, and the eHealth team required a trusted partner to help sense-check the proposed implementation approach.

  • Short timeline for the large-scale implementation.
  • An estimated 18 TB of data to be moved.
  • Need for a trusted partner to help sense check.
  • Not one size fits all across all the trusts.
  • Challenges of operating against the backdrop of COVID and an
    already stretched workforce.


Our team partnered with stakeholders to use a structured methodology and deliver a consultative package of work. We helped them map out the next stages and benefits of our approach, advised on risks and considerations, and provided an Information Architecture document, SharePoint migration best practices, and an Implementation support plan. These documents were crucial in obtaining board-level buy-in for the project.



The consultancy assignment was a resounding success and was completed sooner than expected, as well as under budget. The result was met with enthusiastic praise and assurance that what they had was the guidance and support to allow them a more suitable way of working for NSHG and ensuring a futureproofed scalable solution.

  • Guidance and support provided to unlock long-term cost efficiencies.
  • More informed data-driven decisions.
  • Embracing a digital-first culture and mindset with improved employee experience.
  • In-house team upskilled with appropriate knowledge to make ongoing decisions.

Who We Help?

Whatever, your situation we can help you to de-risk and accelerate your M365 adoption.  

For Owners

Small team? At capacity? Don’t know where to start? Work with us and always be in the know with data at your fingertips. Save yourselves the stress so you can digitally transform your organisation and processes. Hold on to and develop talent. Identify areas for more efficiency. Stay secure and compliant and move the business forward.

For IT

Juggling with strategy and small in-house team? With a specialist partner like us we can help simplify management, achieve compliance and guide you on best practice governance and strategy, keeping data secure whilst giving people access to the insights they need.

For Finance

Overseeing a global business? Let us help you go from data to insight to action. Free up cash flow by identifying efficiencies, removing legacy systems and removing bottlenecks. Increasing real time visibility, measuring metrics, mitigating risk and achieving better compliance and transparency.

For HR

Worrying about upskilling or reskilling your talent pipeline to meet changing technology needs and digital skills shortage? Let us help you to boost productivity, knowledge sharing and wellbeing in remote workers. Deliver a best-in-class employee experience from onboarding to offboarding. Provide better access to employee voices to guide, transform and evolve.

Sectors We Have Worked In

With experience and clients across a wide range of sectors and industries, we understand the challenges you face.  


We have core domain experience in this area,  providing solutions that have transformed the way our customers manage their businesses and use their data to extract maximum value. 


We know how important it is to support construction companies who want to rapidly digitize their processes to support off site workers and remove manual processes, avoid delays, and drive project efficiencies. 

Professional Services  

We have been trusted by customers to streamline and secure operations and develop bespoke responsive apps within Microsoft 365 to increase productivity and deliver differentiating services.

Transport & Travel  

We understand the pressure to streamline operations, reduce costs and increase efficiency. Appetite provide M365 development and support services to improve efficiency and QHSE audit and compliance.


From regularly working with pharma organisations, we understand the challenges to support collaboration, productivity, and paper lite initiatives to streamline processes, increase visibility and comply with regulations. 

Public Sector   

We are on the UK Government G-Cloud framework.  We can support you with process transformation, employee engagement and digital working practices with a variety of solutions.  


From advisory and best practice around large digital transformation programmes to out of the box and bespoke digital solutions we can help you adopt modern working practices. 

Not for Profit  

Every penny counts.  So, we help you do more with less, from licensing to better information access, tracking data for metrics and creation of dashboards all to ensure regulatory compliance.


Our Services

Discover our range of Microsoft services. Customised, comprehensive and client-centric.


Plan a Microsoft 365 strategy that lays the foundation for future growth, innovation and success.


Educate and empower your workforce with the skills to harness the full potential of Microsoft technologies.


Customised Microsoft solutions designed to improve collaboration, automation and optimise efficiency.


Safeguard your data with 24/7 monitoring and proactive protection that helps you sleep at night.


Receive unparalleled assistance and expert guidance that keeps your Microsoft ecosystem running smoothly.