AquaTerra’s teams were working hard, but their systems were working against them. Through our discovery process, we uncovered several critical issues that had been growing quietly in the background:

• Staff struggled to access documents on the move or from home, with VPN constraints creating delays and frustration.
• Document volumes had grown exponentially, resulting in lost files, difficult search experiences, duplication, and poor version control.
• Critical client and internal emails were buried under email overload, with important messages mixed among day-to-day noise.
• No collaborative platform existed to support cross-team sharing, forcing teams back to email and shared drives.
• Teams wanted to work more efficiently together, but lacked the tools and structure to do so.

What initially appeared to be isolated pain points were, in fact, connected symptoms of a broader structural problem: information was everywhere except where people needed it.

What the Business Analysis Revealed

By mapping workflows, systems, and communication patterns across the organisation, our analysis identified a clear set of improvements needed to modernise and future-proof their operations:

• Cleanse and restructure file shares, moving them into the cloud logically and securely
• Reduce email overload by providing a dedicated internal communications platform
• Introduce a scalable solution that could be adopted in phases without overwhelming staff
• Increase confidence and adoption through consultancy, support, and tailored training
• Improve collaboration across the Group with shared workspaces and consistent processes

This discovery stage became the foundation of a transformation roadmap aligned to AquaTerra’s real needs – not assumptions.