Blackadders - Appetite for Business: Microsoft 365 & Sharepoint Consultants

£5 million saved and 250+ employees empowered through modernised Microsoft 365, SharePoint and Copilot adoption.

250+

Employees Empowered

£5 million

saved through implementation of 365

Competitive advantage

secured through AI

“Working with Appetite has been a proper partnership. They know our business, they know the latest tech, and they’ve made change so much easier for our staff. It’s a weight off my shoulders knowing they’ll deliver every time. We’ve not sought alternative quotes since starting with Appetite - the benefits far outweigh the cost.”

Andy Thompson, Head of Data & Technology, Blackadders

The Client

Blackadders is a forward-thinking Scottish legal firm delivering expert advice across a wide range of sectors. With offices across Scotland, the firm combines deep legal expertise with a strong focus on innovation, collaboration and client service.

Challenges

Blackadders LLP, one of Scotland’s leading law firms, faced the challenge of modernising its IT systems while investing in its people. An external audit revealed serious risks: outdated and unsupported software, inefficient processes, and staff who had not been trained to get the most from modern tools.

The firm had set an ambitious goal: to become a technology leader in the Scottish legal sector. But this could only be achieved if its people had the skills and confidence to use new digital tools effectively. The leadership team knew that simply rolling out Microsoft 365 and Copilot wasn’t enough – the real return would come from empowering staff to embrace them.

What Appetite for Business did

Appetite partnered with Blackadders to ensure technology change was matched with cultural change. This included:

SharePoint Intranet & Training – replacing an outdated intranet with a modern SharePoint environment, supported by hands-on user training.
Copilot Readiness Audit & Training – preparing Blackadders to be among the first law firms in Scotland to implement Microsoft 365 Copilot, ensuring governance, compliance, and AI adoption.
Digital Champions Programme – creating a network of internal champions through a dedicated portal and training sessions, with over 70 staff engaged in a single workshop.
Ongoing Adoption Support – flexible, people-first training designed around fee-earners’ busy schedules, ensuring every member of staff could build confidence in the tools.

Appetite’s approach placed staff development at the centre of the programme – making sure that every investment in technology translated into tangible benefits for Blackadder’s people.

Client Outcomes

Blackadders has now established itself as a legal technology leader in Scotland. By pairing cutting-edge Microsoft tools with Appetite’s people-first training, the firm has:

Saved £5 million by reducing inefficiencies and maximising the value of its Microsoft 365 and Copilot investment.
Empowered staff adoption – from fee-earners to support teams, employees now have the confidence and skills to use new tools effectively.
Boosted collaboration and efficiency – modern SharePoint and Microsoft 365 tools have transformed how teams share information and deliver client services.
Reduced business risk – outdated and unsupported systems were replaced with secure, well-governed platforms.
Gained a trusted partner – the relationship with Appetite is so strong that Blackadders hasn’t sought alternative providers, confident in the value and service already being delivered.

“Anyone can put tech on a desk. The real win is when people know how to use it and actually get the benefit. Appetite has been critical in helping us do just that.”

Want to get similar results?

Who We Help?

Whatever, your situation we can help you to de-risk and accelerate your M365 adoption.  

For Owners

Small team? At capacity? Don’t know where to start? Work with us and always be in the know with data at your fingertips. Save yourselves the stress so you can digitally transform your organisation and processes. Hold on to and develop talent. Identify areas for more efficiency. Stay secure and compliant and move the business forward.

For IT

Juggling with strategy and small in-house team? With a specialist partner like us we can help simplify management, achieve compliance and guide you on best practice governance and strategy, keeping data secure whilst giving people access to the insights they need.

For Finance

Overseeing a global business? Let us help you go from data to insight to action. Free up cash flow by identifying efficiencies, removing legacy systems and removing bottlenecks. Increasing real time visibility, measuring metrics, mitigating risk and achieving better compliance and transparency.

For HR

Worrying about upskilling or reskilling your talent pipeline to meet changing technology needs and digital skills shortage? Let us help you to boost productivity, knowledge sharing and wellbeing in remote workers. Deliver a best-in-class employee experience from onboarding to offboarding. Provide better access to employee voices to guide, transform and evolve.