Customer Story

How AFB's Training Empowered Langstane Housing Association.



Langstane Housing Association.


Founded in 1977, Langstane Housing Association Ltd is a Registered Social Landlord managing over 2,879 properties. They are committed to offering high-quality, affordable accommodation, with a special focus on social inclusion and sustainable communities. Catering mainly to single individuals in need, Langstane continually updates its housing solutions to meet the diverse needs of its clients.


Real Estate.

Org. Size




Key Goals

Improved Digital Confidence

Customised Training Programme

Dedicated Ongoing Support

I’m blown away by our engagement with Appetite. From start to finish the entire process has been smooth, the training provided has been second to none and I can confidently speak on behalf of my colleagues when I say a very big thank you to all the awesome people at Appetite, you’re a fantastic bunch of people who make training a fun and very engaging experience and we look forward to working with you in the future.
Craig Henderson ICT & Service Delivery Manager


Langstane Housing Association faced significant operational inefficiencies, lacking the requisite digital skills to effectively utilise Microsoft 365.

This hindered their capacity to collaborate and communicate both internally and externally.

As they were transitioning from Office 2021 to M365, they were looking for a partner to upskill their team of 80 and refine best practices whilst creating a consistent approach from employees on how they collaborate.

  • Insufficient understanding of Microsoft 365 tools.
  • Low employee productivity due to manual processes.
  • Difficulty in real-time collaboration among teams.
  • Elevated operational costs due to inefficient digital


Appetite intervened with an 8-week comprehensive training program on Microsoft 365 applications.

The tailor-made program aimed to empower LHA employees to become proficient in the plat- form, thereby improving operational efficiencies. Appetite’s approach ensures that training is delivered with maximum effect and minimal disruption to business activities with ongoing support.

Critical to the program’s success, Appetite focused on the “why” behind the change, ensuring employees understood the benefits and reasons for adapting new technologies. The training incorporated familiar business processes to engage teams, streamline the learning curve, and minimise complexity. Additionally, Appetite’s strategy centred on the existing productivity tools in use at LHA, making for a seamless integration into their day-to-day roles, thus maximising the full educational and operational benefits.

  • Comprehensive 8-week Microsoft 365 training programme.
  • A mixture of theory and hands-on sessions for practical learning.
  • Dedicated support for resolving application-specific issues.
  • Customised training modules to suit LHA’s unique operational needs.
  • Continued learning in the form of monthly sessions to cover the latest features.
  • Q&A forum allowing delegates valuable ongoing support as they transition to M365.


Post-training, LHA has elevated its Microsoft 365 skills dramatically. This newfound proficiency has led to a streamlined workflow, reduced operational costs, and enhanced team collaboration.

  • Improved employee confidence using Microsoft 365.
  • A notable improvement in inter-departmental communication
  • Reduction in operational costs due to digital efficiency.
  • Enhanced data security and compliance measures.

Who We Help?

Whatever, your situation we can help you to de-risk and accelerate your M365 adoption.  

For Owners

Small team? At capacity? Don’t know where to start? Work with us and always be in the know with data at your fingertips. Save yourselves the stress so you can digitally transform your organisation and processes. Hold on to and develop talent. Identify areas for more efficiency. Stay secure and compliant and move the business forward.

For IT

Juggling with strategy and small in-house team? With a specialist partner like us we can help simplify management, achieve compliance and guide you on best practice governance and strategy, keeping data secure whilst giving people access to the insights they need.

For Finance

Overseeing a global business? Let us help you go from data to insight to action. Free up cash flow by identifying efficiencies, removing legacy systems and removing bottlenecks. Increasing real time visibility, measuring metrics, mitigating risk and achieving better compliance and transparency.

For HR

Worrying about upskilling or reskilling your talent pipeline to meet changing technology needs and digital skills shortage? Let us help you to boost productivity, knowledge sharing and wellbeing in remote workers. Deliver a best-in-class employee experience from onboarding to offboarding. Provide better access to employee voices to guide, transform and evolve.

Sectors We Have Worked In

With experience and clients across a wide range of sectors and industries, we understand the challenges you face.  


We have core domain experience in this area,  providing solutions that have transformed the way our customers manage their businesses and use their data to extract maximum value. 


We know how important it is to support construction companies who want to rapidly digitize their processes to support off site workers and remove manual processes, avoid delays, and drive project efficiencies. 

Professional Services  

We have been trusted by customers to streamline and secure operations and develop bespoke responsive apps within Microsoft 365 to increase productivity and deliver differentiating services.

Transport & Travel  

We understand the pressure to streamline operations, reduce costs and increase efficiency. Appetite provide M365 development and support services to improve efficiency and QHSE audit and compliance.


From regularly working with pharma organisations, we understand the challenges to support collaboration, productivity, and paper lite initiatives to streamline processes, increase visibility and comply with regulations. 

Public Sector   

We are on the UK Government G-Cloud framework.  We can support you with process transformation, employee engagement and digital working practices with a variety of solutions.  


From advisory and best practice around large digital transformation programmes to out of the box and bespoke digital solutions we can help you adopt modern working practices. 

Not for Profit  

Every penny counts.  So, we help you do more with less, from licensing to better information access, tracking data for metrics and creation of dashboards all to ensure regulatory compliance.


Our Services

Discover our range of Microsoft services. Customised, comprehensive and client-centric.


Plan a Microsoft 365 strategy that lays the foundation for future growth, innovation and success.


Educate and empower your workforce with the skills to harness the full potential of Microsoft technologies.


Customised Microsoft solutions designed to improve collaboration, automation and optimise efficiency.


Safeguard your data with 24/7 monitoring and proactive protection that helps you sleep at night.


Receive unparalleled assistance and expert guidance that keeps your Microsoft ecosystem running smoothly.