Microsoft Bookings

Essentials

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Course Details

Course Name

Microsoft Bookings Essentials

Duration

1 Day

Course Code

AFBMBOE

Assumed Knowledge

None

Course Aims

In this course, you will learn how to use Microsoft Bookings, a cloud-based service that enables you to create and manage online appointments with your customers. You will learn how to set up and customise your booking page, add and manage staff and services, schedule and manage appointments, configure and handle notifications, integrate Bookings with other services, review and analyse booking data, and troubleshoot common issues. This course is suitable for anyone who wants to use Bookings to improve their customer service and satisfaction.

What You Will Learn

You will learn how to use Microsoft Bookings to create and manage appointments with your customers and staff. You will learn how to set up and configure Bookings, add and manage your staff and services, create bookable calendars, schedule and manage appointments, handle notifications and reminders, integrate Bookings with other services, analyse your booking data, customise and brand your Bookings page, apply best practice tips, and troubleshoot common issues and challenges.

Skills

  • Set up and manage your online booking system with Microsoft Bookings.
  • Integrate Bookings with other services and platforms to enhance your business needs.
  • Analyse and improve your booking performance and customer experience.

Who This Is For

This training course is course is designed for anyone who wants to learn how to use this tool to schedule appointments, manage availability, and communicate with customers. The course is especially useful for small business owners and managers, administrative staff and receptionists, and sales and service professionals.

Course Content

Introduction to Bookings

  • Topic A

    Overview of Bookings and its benefits

  • Topic B

    Purpose & Features

Getting started with Bookings

  • Topic A

    Accessing & Setting Up

  • Topic B

    Configuration

Managing Staff & Services

  • Topic A

    Adding & Managing

  • Topic B

    Defining Services & Providers

Creating Bookable Calendars

  • Topic A

    Setting up Calendars for Services

  • Topic B

    Configuring Rules & Policies

Scheduling & Managing Appointments

  • Topic A

    Booking Appointments

  • Topic B

    Rescheduling & Cancelling

Handling Customer & Staff Notifications

  • Topic A

    Configuring Email Notifications

  • Topic B

    Managing Reminders & Confirmations

Integrating Bookings with other Services

  • Topic A

    Microsoft 365 Integration

  • Topic B

    Websites & Social Media Platforms

Managing Bookings Analytics & Reports

  • Topic A

    Reviewing Booking Data & Analytics

  • Topic B

    Extracting Useful Insights

Customising & Branding Bookings

  • Topic A

    Customising Appearance & Branding

  • Topic B

    Personalising Customer Experience

Best Practice Tips

  • Topic A

    Optimising Bookings Usage

  • Topic B

    Ensuring Smooth Customer Experience

Troubleshooting & Support

  • Topic A

    Common Issues & Challenges

  • Topic B

    Available Support Resources

Course Progression

Microsoft Bookings is a powerful tool for scheduling and managing appointments that can help you streamline your workflow and improve customer satisfaction. At Appetite, we understand the significance of learning the full depth of using Microsoft Bookings in a modern organization. That’s why we offer a range of courses from introduction to advanced, covering topics such as appointment scheduling, staff management, customer communication, and more. We can guide you from having no prior knowledge to efficiently managing your appointments and schedules using advanced skills.

Whether you want to learn the basics of Microsoft Bookings, or take your skills to the next level, we have a course for you. Our courses are interactive, engaging, and can also be tailored to your needs. You’ll learn from our experienced trainers who will share their best practices and tips for success. By the end of the course, you’ll be able to apply your learning to your own business and scenarios and create a seamless and efficient appointment scheduling system that will impress your customers and stakeholders.

Join us in discovering the power of Microsoft Bookings and enhancing your scheduling and appointment management skills by taking one of the following courses.

Introduction to Microsoft 365

1 Day

Microsoft Bookings Introduction

0.5 Day

Microsoft Bookings Essentials

1 Day

Microsoft Teams Introduction

1 Day

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