We get it, Glasgow.
You’re not a multinational with departments dedicated to digital transformation.
You’re running a growing business – or part of a tight-knit team pushing boundaries with limited time and resources.
The pressure to “do something with AI” is real – but it can’t be all hype. It has to be practical. It has to be secure. And it has to make a real impact for your people, your customers, and your bottom line.
We’re here to make that happen – with Microsoft Copilot solutions designed for Glasgow’s ambitious businesses.
The real question is:
As a growing SME in Glasgow – or part of a small in-house team – you’ve got a lot on your plate. You’re spinning multiple plates, and the long-term digital goals often take a backseat to everyday demands. The exciting stuff? It feels just out of reach.
That’s why we start with your people. Our approach is practical and grounded – we’ll work with you to shape a Microsoft 365 Copilot strategy that fits how your team actually works, delivering real, lasting value for your business.
We take a strategic approach—learning how your business operates, what your team needs, and where Copilot can make the biggest difference. Then we build a tailored plan that ensures every step, from deployment to adoption, delivers real value.
We’ll review your existing systems and provide expert guidance on data security, permissions, and governance—making sure Microsoft Copilot integrates smoothly into your Microsoft 365 environment with minimal disruption.
Our training is built around real roles and day-to-day tasks—so every user, no matter their experience, learns how to use Copilot confidently, prompt effectively, and get real value from it in their workflow.
Microsoft Copilot Studio empowers Glasgow businesses to enhance customer service and streamline internal workflows. From managing day-to-day enquiries to connecting teams with the information they need instantly, its adaptable AI capabilities support a wide range of business functions.
At Appetite for Business, we work closely with Glasgow-based teams to identify high-impact use cases—reducing delays, improving access to answers, and helping your people spend more time on the work that drives real results.
Transform your data into insight with AI—make smarter decisions, generate reports instantly, and uncover key business trends.
Copilot Agents keep an eye on leads, respond with personalised messages, and ensure customer questions are handled quickly and correctly.
From hiring to onboarding, Copilot makes HR easier—screening candidates, drafting policies, and giving your team quick answers when they need them.
Enhance service delivery with Copilot Agents that handle routine enquiries, manage leads, surface key information, and provide fast, personalised support to both customers and employees.
Let AI Copilots handle the basics—answering support queries, logging tickets, and flagging anything complex—so your IT team can stay focused on the big stuff.
Use Copilot Agents to forecast with ease, monitor budgets live, and unify financial data for quicker, more informed decisions.
AI Copilots guide teams through policies and regulations—reducing risk, supporting compliance, and helping regulated industries stay on track.
AI Copilots can translate essential content for global and diverse teams, including:
Websites, brochures, social posts, email campaigns, and ads
Support materials like FAQs and live chat in multiple languages
Onboarding guides, internal policies, and training materials
Legal content such as contracts, terms and conditions, and data protection policies—helping reduce compliance risk
Cyber threats are evolving—and now, attackers are using AI to strike faster and smarter. Staying ahead is harder than ever.
Microsoft Copilot for Security helps your team cut through noise, analyse massive volumes of data in real time, and respond to threats with speed and precision. It also ensures your security and compliance posture is ready for safe, responsible Copilot use.
Is your business ready to strengthen its defences?
Our Art of the Possible session brings Microsoft Copilot to life—showcasing real-world use cases that demonstrate how AI can boost efficiency, automate everyday tasks, and support smarter, faster decision-making across your business.
Ready to reimagine the way your team works?
✅ See how Copilot Agents can automate full workflows—not just tasks—freeing up time across your business
✅ Explore real-world examples of agents streamlining processes, surfacing insights, and improving efficiency
✅ Learn how to implement agents safely, with full control and visibility over how they operate
Let’s explore how Copilot Agents can support your team—so you’re not just working harder, but smarter.
Copilot Agents take Microsoft 365 Copilot even further—automating workflows, connecting data, and handling complex tasks behind the scenes.
Think of them as proactive digital teammates, freeing your people to focus on the work that really moves the needle.
✅ Readiness (Week1)
✅ Introduction (Week 1)
✅ Prepare (Week 2-3)
✅ Educate (Week 4-5)
✅ Delivery (Week 5-6)
✅ Adoption (Week 6-7)
✅ Monitoring and Optimisation Support (Week 8 – Onwards)
It varies dependant upon the size of your business and your specific requirements. Typically a few days to a few weeks.
Microsoft Copilot is designed with robust data privacy and security measures in place. It adheres to Microsoft’s stringent privacy standards, ensuring that your data is protected and used responsibly. Copilot also includes features to help you manage compliance and data protection requirements.
Of course, we typically work collaboratively with you to understand your unique requirements and tailor our solutions to meet you needs.
We can offer ongoing support to ensure your AI solutions continue to perform optimally.
Previously called Power Virtual Agents
Microsoft Copilot Studio helps you create your own AI assistant—without needing to be a tech expert.
These smart assistants (called “copilots”) can chat with people, answer questions, and help with everyday tasks. You can use them to support customers, save time on repetitive jobs, or make your team’s work easier.
✅ Easy to set up – no coding needed
✅ Works with Microsoft tools like Outlook, Teams, SharePoint, and more
✅ Connects to other platforms too, like Salesforce and Google Sheets
✅ Built-in insights to help you see how it’s working
It’s a simple way to get things done faster and free up your team for what matters most.
As part of our engagement we carry out a security readiness assessment to ensure that you data is protected from unaothorised access and breaches. We prioritize data security and comply with all relevant regulations.
Copilot only accesses data that is secure within your environment, meaning that no data will be used to retrain and therefore become public. But like with any AI tool its important that your internal data is secured correctly.
Appetite for Business have a team of professional friendly people with the understanding and awareness of how to deliver AI into your business safely and successfully.
Implementing Microsoft Copilot Studio can take from a few days to a few weeks, depending on the complexity and specific requirements of your project. The process involves four key stages:
Overall, the timeline is flexible to accommodate different project complexities and needs.
Microsoft Copilot Studio can connect to a wide range of services and applications through Power Platform connectors. It supports integration with various Microsoft services, including Office 365, SharePoint, Dynamics 365, and Microsoft Dataverse. It can also connect to third party applications e.g. Salesforce, Google Sheets, and many others. The list of connectors is continually expanding as Microsoft updates and adds new connectors to accommodate diverse integration needs. Copilot Studio can also connect to custom APIs and web services.
Microsoft Copilot Studio is free when used within Microsoft Teams. For external deployments on platforms such as websites, intranets, or SharePoint, the cost is £164.40 per month for 25,000 messages, which equates to approximately £0.0066 per message.
